Pigment List of Sub-Processors
Pigment Group Sub-Processors
Sub-Processor
Activity
Processing location
Pigment Corp.
40 University Avenue, Suite 904, Toronto, Ontario
Canada, M5J 1T1
Activity:
Customer experience, support and management.
Processing location:
Canada
Pigment Global Ltd
C/O Legalinx Limited 3rd Floor, 207 Regent Street, London
United Kingdom
Activity:
Customer experience, support and management.
Processing location:
United Kingdom
Pigment, Inc.
1209 Orange Street, Wilmington, County of NewCastle, Delaware 19801
United States
Activity:
Customer experience, support and management.
Processing location:
United States
Third-Party Sub-Processors
Sub-Processor
Activity
Processing location
Datadog, Inc.
620 8th Avenue, 45th Fl., New York, NY 10018
United States
Activity:
Infrastructure monitoring and log management as a service.
Processing location:
European Economic Area
Dovetail Research Pty. Ltd.
Suite 1, Level 1, 276 Devonshire Street, Surry Hills, NSW 2010
Australia
Activity:
Tool used for feedback processing and user research.
Processing location:
United-States and Australia
EverAfter.AI Ltd.
82 Yigal Alon St. Tel-Aviv
Israel
Activity:
Tool used to oversee the customer journey, with personalized experiences and product knowledge management.
Processing location:
United-States and Israel
Freshworks Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
United States
Activity:
Customer support ticketing system.
Processing location:
European Economic Area and United States
FullStory, Inc.
1745 Peachtree St. NW Ste G, Atlanta, GA 30309
United States
Activity:
Product qualitative and quantitative insights with user session replay.
Processing location:
United States
Gainsight, Inc.
350 Bay Street, Suite 100, San Francisco, CA 94133
United States
Activity:
Tool used to provide a community platform.
Processing location:
United States
Hubspot, Inc.
25 First Street, 2nd Floor, Cambridge, MA 02141
United States
Activity:
Tool used to send newsletter to users and to manage requests of users to attend events (webinars and demos).
Processing location:
United States
Kovan Studio, Inc. (AnnounceKit)
2035 Sunset Lake Road Suite B-2, DE 19702, Newark, DE 19702
United States
Activity:
Changelog and product updates emailing.
Processing location:
United States
Leeman & Kuiper B.V. (URIports)
Provincialeweg 9, 3998 JE in Schalkwijk
The Netherlands
Activity:
Tool used to collect, analyse and monitor technical reports generated through email and web communication.
Processing location:
European Economic Area
Mailgun Technologies, Inc.
112 E. Pecan St. #1135 San Antonio,TX 78205
United States
Activity:
Tool used to send conversation notification emails to users.
Processing location:
European Economic Area
Okta, Inc.
100 First Street, San Francisco, CA 94105
United States
Activity:
Secure cloud single sign-on solution.
Processing location:
European Economic Area
OpenAI, LLC
3180 18th St, San Francisco, California, 94110
United States
Activity:
Provision of artificial intelligence technology.
Processing location:
United States
Pinecone Systems Inc.
548 Market StPMB 19327, San Francisco, CA 94104-5401
US
Activity:
Tool used for document storage.
Processing location:
United States
PlanHat AB
c/o iOffice Kungsgatan 64 111 22 Stockholm
Sweden
Activity:
Customer Success platform helping to understand usage of the service and centralising customer interactions (tickets, emails, product usage).
Processing location:
European Economic Area
Segment.io, Inc.
100 California Street, Suite 700 San Francisco, CA 94111
United States
Activity:
Product analytics tool used to collect usage data and understanding how customers use the product in order to measure engagement and improve the customer experience.
Processing location:
United States
Skilljar, Inc.
113 Cherry Street, Suite #29434, Seattle, WA 98104
United States
Activity:
Tool used to provide Pigment Academy.
Processing location:
United States
Slack Technologies LLC
500 Howard Street, San Francisco, CA 94105
US
Activity:
Provision of Slack technology for integration with Beta Features.
Processing location:
United States
UserFlow, Inc.
548 Market St PMB 69598, San Francisco, CA 94104-5401
United States
Activity:
Tool used for product tours and announcements.
Processing location:
United States
dbt Labs, Inc.
915 Spring Garden Street, Suite 500, Philadelphia, PA 19123
United States
Activity:
Product analysis tool used enabling a modification of the format of the databases.
Processing location:
United States
Data Centers Sub-Processor
Sub-Processor
Activity
Processing location
Google Cloud France SARL
(Google Cloud Platform - GCP) 8 rue de Londres, 75009 Paris
France
Activity:
Hosting production data and data analytics.
Processing location:
European Economic Area and United States