HomeServe accelerates its financial transformation with Pigment and BearingPoint

At a glance

• 50% time saved on financial reporting: HomeServe has significantly reduced manual processes during month-end closing and forecasting.
• A single source of truth: A centralized hub aligns real-time data across Finance, HR, and IT teams.
• Empowered business teams: Controllers and operational teams manage their activities directly in Pigment.
• A scalable and agile architecture: Modular applications co-built with internal teams, ready to integrate with tomorrow’s ERP system.

The challenge: scaling with business growth and financial complexity

For over 20 years, HomeServe has been committed to sustainably improving homes by simplifying repairs and enhancing energy efficiency. Today, the company operates in six European countries, with nearly 6,000 employees and 3.7 million customers.

Over the past decade, HomeServe France and Belgium have expanded significantly, evolving into a diversified group of over 30 legal entities across three lines of business. This growth brought increased complexity and new challenges for financial management.

The FP&A team is responsible for monthly closings, rolling reforecasts, and a lengthy annual budgeting process across all entities. The team is also expected to support increasingly sophisticated steering of emerging business models—each with its own level of maturity and specific requirements.

Interested in how other companies are transforming budgeting and financial reporting? Discover how Loggi streamlined complex budget planning processes and gained real-time financial visibility.

Why Pigment: financial planning with agility, autonomy, and control

To keep pace with its business evolution, HomeServe sought a modern, cloud-native enterprise performance management (EPM) platform that could meet rising demands for financial data modeling, scenario planning, and cross-functional alignment. Pigment quickly emerged as the ideal choice.

The project was co-built with integrator BearingPoint and internal business teams, following an agile approach with 6- to 8-week sprints.

Tangible, connected, and adopted use cases

Today, three main applications are live: FP&A, Workforce Planning, and IT & Data Spend Tracking, all interconnected through a centralized hub. This hub acts as the system’s backbone—defining shared model dimensions such as countries, entities, time periods, and versions. It centralizes data ingestion from various systems and handles user access rights and governance.

1. FP&A Application

This application structures all financial performance management activities for the HomeServe Energy Services business line, covering:

• Monthly financial reporting
• Rolling forecasts
• Annual budgeting
• Full P&L, balance sheet, and cash flow modeling

2. Workforce Planning Application

HomeServe adopted a Pigment template app to streamline HR planning. The app includes a pre-configured calculation engine for salaries, bonuses, and employee data, automatically feeding consolidated dashboards.

Customization involved:

• Structuring the app based on HomeServe’s HR architecture
• Renaming model dimensions
• Adjusting metrics to align with HR controlling needs

3. IT & Data Spend Tracking Application

Designed to manage IT budget commitments, this application includes:

• Request submission
• Approval workflows
• Budget monitoring
• Spend visibility across projects and departments

Next step: full ERP integration and AI adoption

Pigment is currently used by around 50 users at HomeServe, but the ambition goes far beyond.

Looking ahead, HomeServe also plans to adopt Pigment’s AI-powered features.

A new momentum for Finance

For Virginie, Pigment is more than just a tool, it’s a catalyst for transformation.

"Today’s Finance teams need to adapt fast, simulate outcomes, and support strategic decisions. Pigment fully meets those needs."

She emphasizes the importance of a strong foundation:

“A rigorous scoping phase, a dedicated business team, and responsive sponsors - those are the three keys to success. That’s what allowed us to move fast, stay efficient, and build on solid ground.”

Want to dive deeper into HomeServe’s finance transformation journey? Watch the full webinar (in French): Retour d’expérience de HomeServe.